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A touch of luxury
A Gift That Speaks When Words Can’t
When words fall short, Nivari helps you give a gift that truly says:
‘I’m here for you.’ More than a present: it’s comfort, care, and connection wrapped together.
Everything you need to know about orders, delivery, returns, and sending a Nivari gift.
Contact UsHow do I track my order
When your order is shipped, we send you an email with a tracking link. If you are experiencing an issue with tracking or have not yet received your tracking link, please contact us and we will assist you.
How do I request a return or replacement?
We want you to be completely happy with your purchase. If for any reason you’re not satisfied, you can return your order within 60 days of purchase for a full refund.
Steps to request a return:
Contact us at info@nivari.shop with your order number and reason for return. Ensure the product is in its original packaging and condition. Once approved, we’ll send you a return shipping label and instructions. Refunds are processed within 5–7 business days after we receive your return. Damaged or faulty items can be replaced under our Australian Consumer Law guarantees.
What makes Nivari gifts different from other typical gifts?
Nivari gifts are designed to offer comfort, calm, and connection, a way to say “I see you, I care, and I’m here for you” when words aren’t enough. Each gift is curated to bring peace and warmth to your loved one through thoughtful design, quality materials, and meaningful experiences
Can I send my Nivari gift directly to someone else?
Absolutely. You can send your Nivari gift straight to the recipient’s doorstep. Simply enter their name and address during checkout.
If your recipient is in hospital, please include detailed information such as the hospital name, ward, and bed number to help ensure smooth delivery, and refer to our detailed Hospital Delivery 'how-to-guide'.
How do I send a Nivari gift to a hospital?
Sending a gift to a hospital isn’t the same as sending something to a regular address. Therefore, we have written this how-to-guide to help you ensure that your gift reaches your loved one smoothly. Click here to read the guide.
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Thoughtful gifts. Meaningful moments.
A meaningful way to show you care when words aren't enough.
a hug
from a friend
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